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Satori Status - Incident History
Incident History
Incident/30951121
Date: July 22, 2026
Issue: Connecting to Snowflake
Status: Resolved
- 17:33 UTC - This incident has been resolved.
- 17:28 UTC - A fix has been deployed to Satori SaaS DACs and is available in v1.2629.3 and v1.2630.1.
- 17:27 UTC - We are continuing to investigate this issue.
- 16:12 UTC - Our monitoring systems have detected a change in Snowflake that may impact the availability of the Satori-generated hostname for Snowflake.
Incident/30212532
Date: May 20, 2026
Issue: Workspaces Not Loading for Snowflake Proxy Accounts
Status: Resolved
- 12:43 UTC - A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2.
- 09:59 UTC - A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2.
- 07:17 UTC - The issue has been identified and a fix is being implemented.
- 06:28 UTC - Our monitoring system has detected a change in Snowflake that impacts the availability of Snowflake Workspaces in Snowsight in some regions, in Snowflake Proxy Accounts.
Incident/29633288
Date: April 15, 2026
Issue: Dynamic Masking Issue in Snowflake Workspaces
Status: Resolved
- 17:48 UTC - The incident is resolved. Customers hosting their own DACs should upgrade to version 1.2615.2 to mitigate the issue.
- 15:27 UTC - A fix has been rolled out to all SaaS DACs. Customers hosting their own DACs should upgrade to version 1.2615.2.
- 14:43 UTC - Our monitoring systems have detected a change in Snowflake that impacts dynamic masking functionality in Snowsight Workspaces in some regions. A fix has been rolled out to all SaaS DACs.
Incident/29504703
Date: April 6, 2026
Issue: Management console changes are not reflected to DACs
Status: Resolved
- 13:23 UTC - This incident has been resolved.
- 12:55 UTC - We are seeing signs that the cloud service is recovering and functionality has been restored for some customers.
- 12:21 UTC - We have identified that the issue is caused by a cloud service used by the management console to deliver configuration changes to DACs.
- 11:29 UTC - Our monitoring systems have detected an issue in a cloud service used by the management console.
Incident/29416152
Date: April 1, 2026
Issue: Issue Connecting to Snowflake
Status: Resolved
- 08:21 UTC - The issue has been resolved for Satori SaaS customers and customers who have upgraded to v1.2614.3 or v1.2613.4.
- 07:42 UTC - A fix has been implemented for Satori SaaS customers.
- 05:06 UTC - We have identified the root cause of the issue and are preparing a fix.
- 04:40 UTC - Our monitoring systems have detected an issue connecting to Snowflake via the Satori proxy in some regions.
Incident/27019655
Date: November 10, 2025
Issue: General Satori Infrastructure Change
Status: Completed
- 04:30 UTC - The scheduled maintenance has been completed.
- 01:30 UTC - Scheduled maintenance is currently in progress.
- 10:23 UTC - We are transferring domain registrations to a new provider. No downtime is expected.
Incident/26539630
Date: September 25, 2025
Issue: Multiple DAC and Management Console Issues
Status: Resolved
- 17:21 UTC - This incident has been resolved.
- 07:27 UTC - We see improvement in global DNS propagation.
- 16:31 UTC - We have confirmed that all systems and services are operational.
Incident/25458435
Date: June 13, 2025
Issue: Dashboards, audit logs and report are unavailable
Status: Resolved
- 12:16 UTC - This incident has been resolved.
- 20:56 UTC - Service is being restored by GCP, we are monitoring the situation.
Incident/25456191
Date: June 12, 2025
Issue: Configuration propagation issue
Status: Resolved
- 19:23 UTC - This incident has been resolved.
- 18:55 UTC - The issue is related to a GCP outage that occurred at the same time.
Incident/25438760
Date: June 11, 2025
Issue: Inventory updates are not sent to management console
Status: Resolved
- 13:37 UTC - This incident has been resolved.
- 12:53 UTC - A fix has been implemented and we are monitoring the results.
Incident/25207265
Date: May 21, 2025
Issue: Query Execution Issues
Status: Resolved
- 10:49 UTC - This incident has been resolved.
- 09:48 UTC - A fix has been implemented and we are monitoring results.
Incident/24463741
Date: March 26, 2025
Issue: Snowsight access via privatelink
Status: Resolved
- 21:01 UTC - This incident has been resolved.
- 21:23 UTC - Observed issues do not seem to originate from Satori.
Incident/19675213
Date: January 11, 2024
Issue: Snowflake failure when attempting to log into Snowsight
Status: Resolved
- 13:31 UTC - This incident has been resolved.
- 13:30 UTC - We are continuing to investigate this issue.
Incident/18875920
Date: October 21, 2023
Issue: Snowflake SSO issue on AWS region ap-northeast-1
Status: Resolved
- 18:42 UTC - The incident has been resolved.
Incident/16219956
Date: February 26, 2023
Issue: Satori Management Console Infrastructure Change
Status: Completed
- 10:00 UTC - The scheduled maintenance has been completed.