# Satori Status - Incident History ## Incident History ### Incident/30951121 **Date:** July 22, 2026 **Issue:** Connecting to Snowflake **Status**: Resolved - **17:33 UTC** - This incident has been resolved. - **17:28 UTC** - A fix has been deployed to Satori SaaS DACs and is available in v1.2629.3 and v1.2630.1. - **17:27 UTC** - We are continuing to investigate this issue. - **16:12 UTC** - Our monitoring systems have detected a change in Snowflake that may impact the availability of the Satori-generated hostname for Snowflake. ### Incident/30212532 **Date:** May 20, 2026 **Issue:** Workspaces Not Loading for Snowflake Proxy Accounts **Status**: Resolved - **12:43 UTC** - A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2. - **09:59 UTC** - A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2. - **07:17 UTC** - The issue has been identified and a fix is being implemented. - **06:28 UTC** - Our monitoring system has detected a change in Snowflake that impacts the availability of Snowflake Workspaces in Snowsight in some regions, in Snowflake Proxy Accounts. ### Incident/29633288 **Date:** April 15, 2026 **Issue:** Dynamic Masking Issue in Snowflake Workspaces **Status**: Resolved - **17:48 UTC** - The incident is resolved. Customers hosting their own DACs should upgrade to version 1.2615.2 to mitigate the issue. - **15:27 UTC** - A fix has been rolled out to all SaaS DACs. Customers hosting their own DACs should upgrade to version 1.2615.2. - **14:43 UTC** - Our monitoring systems have detected a change in Snowflake that impacts dynamic masking functionality in Snowsight Workspaces in some regions. A fix has been rolled out to all SaaS DACs. ### Incident/29504703 **Date:** April 6, 2026 **Issue:** Management console changes are not reflected to DACs **Status**: Resolved - **13:23 UTC** - This incident has been resolved. - **12:55 UTC** - We are seeing signs that the cloud service is recovering and functionality has been restored for some customers. - **12:21 UTC** - We have identified that the issue is caused by a cloud service used by the management console to deliver configuration changes to DACs. - **11:29 UTC** - Our monitoring systems have detected an issue in a cloud service used by the management console. ### Incident/29416152 **Date:** April 1, 2026 **Issue:** Issue Connecting to Snowflake **Status**: Resolved - **08:21 UTC** - The issue has been resolved for Satori SaaS customers and customers who have upgraded to v1.2614.3 or v1.2613.4. - **07:42 UTC** - A fix has been implemented for Satori SaaS customers. - **05:06 UTC** - We have identified the root cause of the issue and are preparing a fix. - **04:40 UTC** - Our monitoring systems have detected an issue connecting to Snowflake via the Satori proxy in some regions. ### Incident/27019655 **Date:** November 10, 2025 **Issue:** General Satori Infrastructure Change **Status**: Completed - **04:30 UTC** - The scheduled maintenance has been completed. - **01:30 UTC** - Scheduled maintenance is currently in progress. - **10:23 UTC** - We are transferring domain registrations to a new provider. No downtime is expected. ### Incident/26539630 **Date:** September 25, 2025 **Issue:** Multiple DAC and Management Console Issues **Status**: Resolved - **17:21 UTC** - This incident has been resolved. - **07:27 UTC** - We see improvement in global DNS propagation. - **16:31 UTC** - We have confirmed that all systems and services are operational. ### Incident/25458435 **Date:** June 13, 2025 **Issue:** Dashboards, audit logs and report are unavailable **Status**: Resolved - **12:16 UTC** - This incident has been resolved. - **20:56 UTC** - Service is being restored by GCP, we are monitoring the situation. ### Incident/25456191 **Date:** June 12, 2025 **Issue:** Configuration propagation issue **Status**: Resolved - **19:23 UTC** - This incident has been resolved. - **18:55 UTC** - The issue is related to a GCP outage that occurred at the same time. ### Incident/25438760 **Date:** June 11, 2025 **Issue:** Inventory updates are not sent to management console **Status**: Resolved - **13:37 UTC** - This incident has been resolved. - **12:53 UTC** - A fix has been implemented and we are monitoring the results. ### Incident/25207265 **Date:** May 21, 2025 **Issue:** Query Execution Issues **Status**: Resolved - **10:49 UTC** - This incident has been resolved. - **09:48 UTC** - A fix has been implemented and we are monitoring results. ### Incident/24463741 **Date:** March 26, 2025 **Issue:** Snowsight access via privatelink **Status**: Resolved - **21:01 UTC** - This incident has been resolved. - **21:23 UTC** - Observed issues do not seem to originate from Satori. ### Incident/19675213 **Date:** January 11, 2024 **Issue:** Snowflake failure when attempting to log into Snowsight **Status**: Resolved - **13:31 UTC** - This incident has been resolved. - **13:30 UTC** - We are continuing to investigate this issue. ### Incident/18875920 **Date:** October 21, 2023 **Issue:** Snowflake SSO issue on AWS region ap-northeast-1 **Status**: Resolved - **18:42 UTC** - The incident has been resolved. ### Incident/16219956 **Date:** February 26, 2023 **Issue:** Satori Management Console Infrastructure Change **Status**: Completed - **10:00 UTC** - The scheduled maintenance has been completed.