# Satori Status - Incident History ### Issue Connecting to Snowflake * **Date:** Jul 22, 2026 17:33 UTC **Status:** Resolved This incident has been resolved. * **Date:** Jul 22, 2026 17:28 UTC **Status:** Update A fix has been deployed to Satori SaaS DACs and is available in v1.2629.3 and v1.2630.1. * **Date:** Jul 22, 2026 17:27 UTC **Status:** Update We are continuing to investigate this issue. * **Date:** Jul 21, 2026 16:12 UTC **Status:** Investigating Our monitoring systems have detected a change in Snowflake that may impact the availability of the Satori-generated hostname for Snowflake. ### Workspaces Not Loading for Snowflake Proxy Accounts * **Date:** May 20, 2026 12:43 UTC **Status:** Resolved A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2. * **Date:** May 20, 2026 09:59 UTC **Status:** Monitoring A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2. * **Date:** May 20, 2026 07:17 UTC **Status:** Identified The issue has been identified and a fix is being implemented. * **Date:** May 20, 2026 06:28 UTC **Status:** Investigating Our monitoring system has detected a change in Snowflake that impacts the availability of Snowflake Workspaces in Snowsight in some regions, in Snowflake Proxy Accounts. A fix for the issue is being prepared. ### Dynamic Masking Issue in Snowflake Workspaces * **Date:** Apr 15, 2026 17:48 UTC **Status:** Resolved The incident is resolved. Customers hosting their own DACs should upgrade to version 1.2615.2 to mitigate the issue. * **Date:** Apr 15, 2026 15:27 UTC **Status:** Monitoring A fix has been rolled out to all SaaS DACs. Customers hosting their own DACs should upgrade to version 1.2615.2. * **Date:** Apr 15, 2026 14:43 UTC **Status:** Identified Our monitoring systems have detected a change in Snowflake that impacts dynamic masking functionality in Snowsight Workspaces in some regions. A fix has been rolled out to all SaaS DACs. ### Management Console Changes Not Reflected to DACs * **Date:** Apr 6, 2026 13:23 UTC **Status:** Resolved This incident has been resolved. * **Date:** Apr 6, 2026 12:55 UTC **Status:** Monitoring We are seeing signs that the cloud service is recovering and functionality has been restored for some customers. We are monitoring the situation. * **Date:** Apr 6, 2026 12:21 UTC **Status:** Identified We have identified that the issue is caused by a cloud service used by the management console. * **Date:** Apr 6, 2026 11:29 UTC **Status:** Investigating Our monitoring systems have detected an issue in a cloud service used by the management console. ### Issue Connecting to Snowflake * **Date:** Apr 1, 2026 08:21 UTC **Status:** Resolved The issue has been resolved for Satori SaaS customers and customers who have upgraded to v1.2614.3 or v1.2613.4. * **Date:** Apr 1, 2026 07:42 UTC **Status:** Monitoring A fix has been implemented for Satori SaaS customers. * **Date:** Apr 1, 2026 05:06 UTC **Status:** Identified We have identified the root cause of the issue and are preparing a fix. * **Date:** Apr 1, 2026 04:40 UTC **Status:** Investigating Our monitoring systems have detected an issue connecting to Snowflake via the Satori proxy. ### General Satori Infrastructure Change * **Date:** Nov 10, 2025 04:30 UTC **Status:** Completed The scheduled maintenance has been completed. * **Date:** Nov 10, 2025 01:30 UTC **Status:** In Progress Scheduled maintenance is currently in progress. * **Date:** Nov 5, 2025 10:23 UTC **Status:** Scheduled We are transferring domain registrations to a new provider. ### Multiple DAC and Management Console Issues * **Date:** Sep 25, 2025 17:21 UTC **Status:** Resolved This incident has been resolved. * **Date:** Sep 25, 2025 07:27 UTC **Status:** Update Improvement in global DNS propagation. * **Date:** Sep 24, 2025 16:31 UTC **Status:** Update All systems and services are operational. ### Dashboards, Audit Logs and Report Unavailable * **Date:** Jun 13, 2025 12:16 UTC **Status:** Resolved This incident has been resolved. * **Date:** Jun 12, 2025 20:56 UTC **Status:** Monitoring Service is being restored by GCP. * **Date:** Jun 12, 2025 19:50 UTC **Status:** Identified Ongoing outage in Google BigQuery. ### Configuration Propagation Issue * **Date:** Jun 12, 2025 19:23 UTC **Status:** Resolved This incident has been resolved. * **Date:** Jun 12, 2025 18:55 UTC **Status:** Monitoring The issue is related to a GCP outage. * **Date:** Jun 12, 2025 18:23 UTC **Status:** Investigating Issues in propagating configurations. ### Inventory Updates Not Sent to Management Console * **Date:** Jun 11, 2025 13:37 UTC **Status:** Resolved This incident has been resolved. * **Date:** Jun 11, 2025 12:53 UTC **Status:** Monitoring A fix has been implemented. * **Date:** Jun 11, 2025 12:31 UTC **Status:** Identified The issue has been identified and a fix is being implemented. ### Query Execution Issues * **Date:** May 21, 2025 10:49 UTC **Status:** Resolved This incident has been resolved. * **Date:** May 21, 2025 09:48 UTC **Status:** Monitoring A fix has been implemented. * **Date:** May 21, 2025 09:17 UTC **Status:** Identified The issue has been identified and a fix is being implemented. ### Snowsight Access via Privatelink * **Date:** Mar 26, 2025 21:01 UTC **Status:** Resolved This incident has been resolved. * **Date:** Mar 25, 2025 21:23 UTC **Status:** Monitoring Issues do not seem to originate from Satori. * **Date:** Mar 25, 2025 20:38 UTC **Status:** Investigating Issues logging into Snowsight via on privatelink setup. ### Snowflake Login Issue * **Date:** Dec 12, 2024 10:11 UTC **Status:** Resolved This incident has been resolved. Customers should upgrade to v1.2449.2. * **Date:** Dec 12, 2024 08:02 UTC **Status:** Monitoring The fix for customer-hosted DAC is available. * **Date:** Dec 12, 2024 07:41 UTC **Status:** Identified The issue has been identified, and a fix was provided. ### DAC Partially Responsive * **Date:** Jun 6, 2024 16:44 UTC **Status:** Resolved This incident has been resolved. * **Date:** Jun 6, 2024 15:55 UTC **Status:** Monitoring A fix has been implemented. * **Date:** Jun 6, 2024 15:45 UTC **Status:** Identified The issue has been identified and a fix is being implemented. ### Data Access Controller Infrastructure Change * **Date:** May 26, 2024 08:30 UTC **Status:** Completed The scheduled maintenance has been completed. * **Date:** May 26, 2024 07:30 UTC **Status:** In Progress Scheduled maintenance is currently in progress. * **Date:** May 19, 2024 09:18 UTC **Status:** Scheduled Change to the networking configuration of the data access controller. ### Snowflake CSV Download Issue * **Date:** Apr 25, 2024 11:10 UTC **Status:** Resolved The issue regarding Snowflake CSV downloads has been successfully resolved. * **Date:** Apr 24, 2024 12:43 UTC **Status:** Update Continuing to investigate this issue. * **Date:** Apr 24, 2024 12:41 UTC **Status:** Investigating Investigating an issue with CSV downloads from Snowflake. ### Snowflake Failure When Attempting to Log Into Snowsight * **Date:** Jan 11, 2024 13:31 UTC **Status:** Resolved This incident has been resolved. * **Date:** Jan 11, 2024 13:30 UTC **Status:** Update Continuing to investigate this issue. * **Date:** Jan 11, 2024 13:29 UTC **Status:** Update Fix is now available for on-premises customers. ### Snowflake SSO Issue on AWS Region ap-northeast-1 * **Date:** Oct 21, 2023 18:42 UTC **Status:** Resolved The incident has been resolved. * **Date:** Oct 21, 2023 07:45 UTC **Status:** Investigating Investigating issues with logging into Snowsight via SSO. ### Snowflake SSO with AzureAD * **Date:** Oct 9, 2023 21:21 UTC **Status:** Resolved The incident has been resolved. * **Date:** Oct 9, 2023 20:13 UTC **Status:** Identified The team identified the error and is working on a fix.